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Privacy Policy

Last updated: June 4, 2026

1. Introduction

Herostock, operated by Monarch Holdings Limited, is a DSE (Dhaka Stock Exchange) registered broker platform offering demo trading, market learning, and brokerage services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect the following categories of personal information:

  • Account information: Name, email address, and phone number provided during registration.
  • Authentication data: Credentials and tokens from email/password sign-up, Google login, or Facebook login.
  • Trading activity: Demo and live trading actions, portfolio holdings, order history, and watchlist data.
  • Device and usage data: Browser type, IP address, pages visited, and interaction patterns collected automatically.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our platform and services.
  • Authenticate your identity and secure your account.
  • Process trades and maintain your portfolio records.
  • Send transactional communications such as OTP codes and account notifications.
  • Improve our platform through usage analytics and feedback.
  • Comply with applicable regulatory and legal obligations.

4. Third-Party Services

We use the following third-party services to operate our platform:

  • Supabase: Authentication, database, and data storage.
  • Twilio: SMS-based OTP verification.
  • Google: Social login via Google OAuth.
  • Facebook (Meta): Social login via Facebook Login.

These providers may process your data in accordance with their own privacy policies. We only share the minimum information necessary for each service to function.

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of the platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain data as required by applicable laws and regulations governing securities brokerage in Bangladesh.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (see our Data Deletion page).
  • Withdraw consent for data processing where applicable.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Herostock (Monarch Holdings Limited)
Email: syed@eduintbd.com